Nowadays it’s all about experience. As humans we have that strong desire to feel connected. A strong brand identity weaves those invisible threads that build the strongest ties with your audience.
We build rock solid reputations for businesses by pushing forward something unique through innovative content and advertising strategies. We know how to craft those creative, simple, unique and insightful ideas that will drive and unite all your brand actions and behaviors, which will make your brand stand out from the clutter.
We know that communication is the key, so excellent copywriting is the least we can do. Once your brand is set up we can implement comprehensive content development and advertising.
Get people to experience and understand your brand by being creative, beautiful and close to their heart. We simply know how to enrich your customers experience with our innovative designs and a creative approach, whether for website interface design or mobile apps.
Why choose us
7 Compelling reasons why you should hire us as your digital marketing agency.
What sorts of businesses do we work with?
We have experience with and work with businesses of all sizes, from local companies and start-ups to national and multinational brands. We have experience of working with companies in all sorts of sectors, from Hotels and software companies to local plumbers and photographers.
How much do we charge?
All our projects are completely bespoke, so it is difficult to give exact figures. At the moment we work with companies who have budgets ranging from a few hundred pounds per month to a few thousand. Rather than having a minimum amount, we adjust our strategies, volume of work and timescales based on the available budget.
We can also adjust the approach we take depending on how much involvement our clients have. If you are happy to implement suggestions yourself (after a proper explanation), it will reduce the overall project cost.
Furthermore, if you have a service we may have use for, we are happy to trade skills if possible.
How we will report and how you will know what we'll be working on?
At 31, we like to keep our clients up-to-date. We send monthly reports outlining performance, as well as work completed and upcoming work. In addition, we will also show you how to use Analytics and set up appropriate dashboards so you can keep track of performance yourselves.
We also provide action lists detailing all the areas we believe need working on, with appropriate due dates.
If that isn’t enough, we also will be in regular contact and if possible will spend time in your office working alongside you.
Do we have minimum lengths contracts?
While we do use contracts and we like to have long-term projects in place, we are happy to work on short-term or even rolling monthly contracts. We generally prefer to have longer agreements in place, as it helps us with long-term planning for both our projects (we can use tactics that may take a couple of months to implement, but will give much better results), as well as making sure we always have enough staff to cover all our clients effectively.
What are our payment terms?
In most cases, we invoice on a monthly basis with 30-day payment terms. For certain projects we may require a proportion of the payment upfront or for it to be fully covered by the clients; for example, building new sites and payment for PPC spend.
We always agree payment in advance of a project being started, and any changes in budget will be fully communicated and agreed in writing in advance.
How long will it take to see results?
This is another tough question, as all projects are different and timescales may often be out of our control (for example, a client’s developer may have no time to work on our recommendations). Our stock answer is that within the first 60 days from the start of the projects, most, if not all, clients will have seen a noticeable improvement.
At 31, we always like to sort at least some quick win items first so that the project starts to pay for itself almost immediately, so most clients start to results quicker than that.